Service

Service

Service is one of the most important aspects of our business.  We are able to offer professional advice and guidance through all stages of the specification process from initial enquiry to after sales care. Over 40 years’ experience manufacturing high quality carpets can be called on to assist with the selection of specifications, design and project management.

  • Design
    Our experienced team of designers are constantly developing new ideas and working with clients to deliver beautiful interiors. A huge design archive can be called upon, or we can simply work from a blank canvas, whatever your brief we have the creativity and experience to deliver.
  • Sampling
    A comprehensive sampling service is available providing clients with bespoke hand trials within 48 hours of request, together with a CAD images, flooded plans and quality feeler samples where necessary.
  • Project Planning & Management
    From the outset of your enquiry your project will be managed professionally and efficiently by one of our experienced project managers.
  • Quality Management
    Each Newhey product is controlled by our own in-house technical team to ensure high quality carpets are consistently manufactured to exacting standards.  Furthermore all specifications are tested independently to meet British, European and US classifications for both performance and flammability.
  • Installation
    Working with a network of approved installation partners we are able to offer professional guidance throughout each stage of the installation process.  From detailed planning to selecting the correct installation methods and materials we are committed to ensuring our products are installed to high standards.
  • Aftercare
    Taking care of your carpet in the correct manner will ensure optimum performance.  We are able offer a comprehensive cleaning & maintenance guide together with a network of independent cleaning specialists who are able to offer professional advice where required.
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